Refund Policy for A-nalytics

GRAN SPECT, S.A. de C.V., as the owner of the website www.a-nalytics.com (hereinafter, "A-nalytics"), is committed to providing digital data analysis services of the highest quality that fully meet the expectations and needs of our esteemed clientele. However, we understand that in certain exceptional circumstances, it may be necessary to reconsider a purchase made. In the interest of transparency and clarity, we detail our Refund Policy below, which is aligned with the applicable provisions of the Federal Consumer Protection Law.

If our customer is not fully satisfied with the purchase made and the services received, they may request a refund, subject to the terms and conditions set out below. Nevertheless, we strongly recommend that our customers take advantage of the available technical and professional support resources to avoid, as much as possible, the need to submit a refund request.

Our goal is to ensure that our customers can maximize the value of our service and enjoy a seamless experience.

Conditions for Refund Request

To proceed with a refund request, the customer must strictly comply with the following requirements:

• Request Period:

The refund must be requested within 10 calendar days following the contract date, in accordance with the Federal Consumer Protection Law.

• Service Usage:

It must be demonstrated that the contracted service has not been used in any way. This includes not having made connections, integrations, copies, re-sales, purchases, transformations, or any other activity in the service.

Refund Request Process

To request a refund, the customer must precisely follow the following procedure:

Initial Contact:

The customer must contact our Customer Service team through any of the following means:

Email: contacto@a-nalytics.com

Review of the Request:

Our team will carefully analyze the refund request to verify compliance with the established requirements, within the 10-day period and non-use of the service.

Resolution

If the request fully meets the specified criteria, we will proceed to process the corresponding refund. The processing time may vary, but in any case, will be completed within 20 business days following the approval of the request.

Customer Responsibility

It is the customer's sole responsibility to fully understand and accept the terms of this Refund Policy at the time of purchasing our services. We strongly urge our customers to use all available resources to be properly informed and clear any doubts before contracting our services.

Technical Support

If a customer experiences technical problems or difficulties using the services, information, or data derived from their contract, our support team is available to help resolve any issues. Our goal is to ensure that our customers can maximize the value of our software and enjoy a seamless experience.

Contact Information

For any queries or concerns related to this Refund Policy, our customers may contact us through the following means:

Email: contacto@a-nalytics.com

Review and Update

This Refund Policy will be reviewed and updated periodically to reflect any changes in our services or applicable regulations. Any modifications will be promptly communicated to our customers. 

Applicable Law 

This Refund Policy is governed by the applicable laws and regulations in Mexico, including the Federal Consumer Protection Law. 

Privacy Notice 

A-nalytics is committed to protecting the privacy of our customers' personal data. For more information about our privacy policy, please refer to our Privacy Policy. 

Privacy Notice 

A-nalytics is committed to safeguarding the privacy of our customers' personal data. For detailed information about our Privacy Policy, please refer to our Privacy Notice, available at the following electronic address: a-nalytics.com/privacy-policy/.